FAQs for QB Food

How does QB’s online shopping work?
In order to make a purchase, you must complete the registration process as stated on this site and provide the following information: First Name, Last Name, E-mail Address, Telephone Number and Address.

Does QB offer free delivery?
Our free delivery service is available for a minimum order of SGD$150.00. Orders under the minimum will have a $15.00 delivery fee.

Do I pay in full?
Yes. On items that are estimated, the total, actual amount will be charged at the time of delivery.

Are the online items the same as those found at your retail store?
Yes, all items found at our online store are available from our main outlet in Jurong.

What are my payment options?
At this time we are only offering Cash On Delivery (COD) terms.

Why are there estimates on some prices?
Due to the fact that some items are cut by hand it is difficult to cut exactly to the weight stated, so we estimate the price. Once weighed, the actual price will be determined and you will be contacted via a text message with the exact amount. This amount will be reflected on your final bill when presented at delivery.

I’ve place my order, how do I know it is confirmed?
Once you’ve placed an order you will receive an order confirmation email. Q.B. Food sales team will contact you to finalize the order and confirm the time of delivery.

Are there any restrictions on holiday orders?
Due to the inevitable rush during the holidays, orders must be placed at least three days to the day before the holiday. Otherwise QB cannot guarantee delivery.

Am I able to personally pick up my order from QB?
Yes, on orders below SGD$150.00, the option to self-collect is available at Q. B. We accept NETS or cash only for self-collection orders. Our food factory premises is located at: 8 Chin Bee Crescent, Jurong, S(619893)

Does the QB website ever close for maintenance?
No, our website is updated in real-time, so it never gets taken down.

Does QB guarantee its food?
Most certainly, QB guarantees the freshness and quality of the food you order. In our way of looking at it, the sale is not complete until the meal is eaten and enjoyed. We realize you are ordering fresh meat, so want you to order with absolute confidence. If you have any comments, suggestions or are unsatisfied in any way please let our customer service representative know and we’ll try our best to solve the problem.