FAQs for QB Food

General FAQs

  • How do I buy by weight for fresh beef products?

    There are 2 options available;

    • Option 1 – Select by weight for per piece of meat and indicate the quantity you require. The thickness and size of each piece will be different as the meat parts varies.
    • Option 2 – Select the Total weight you need and indicate the quantity as “1”. At the Special Remarks section, tell us how many pieces of meat you require. The thickness of each piece will vary slightly.
  • Can I purchase my meat by the thickness of the cut instead of weight?

    We understand you might have different cooking methods and preference on how you would like your meat done. You may indicate in the Special Remarks section, the thickness you like and our butcher would do rest!

    Here is a thickness and weight cart guide:

    Thickness/WeightRib EyeStriploinTenderloin
    ¾ inch 200 – 250g 200 – 250g 150 – 200g
    1 inch 300 – 350g 250 – 300g 200 - 250g
    1 ½ inch 380 – 420g 350 – 400g 250 – 300g
    2 inch 500g – 600g 400 – 500g 250 – 300g

    Note: the weight above is an estimate for pan fry at Medium rare doneness. Weight per piece is  based on a male adult portion.

  • I usually buy more than several pieces of meat at one go, and I would like to have a standard size and weight for every piece of beef, is it possible?

    Cutting every piece of steak to a standard size and weight is possible. Our butcher will be happy to assist you with it. There will be a good amount of trimmings as a result, these portions will be packed and returned to you. In additional, a service fee of 20% of your meat purchase applies. Kindly leave us a comment “Cut to standardise size” in the Special Request section.

  • Why is there only “Buy by weight” options on the website?

    Buying by weight allows us to give you an estimate of your purchase to help us work within your budgets.

  • How does QB’s online shopping work?

    In order to make a purchase, you must complete the registration process as stated on this site and provide the following information: First Name, Last Name, E-mail Address, Telephone Number and Address.

  • Are the online items the same as those found at your retail store?

    Yes, all items found at our online store are available from our main outlet in Jurong.

  • Why are there estimates on some prices?

    Due to the fact that some items are cut by hand it is difficult to cut exactly to the weight stated, so we estimate the price. Once weighed, the actual price will be determined and you will be contacted via a text message with the exact amount. This amount will be reflected on your final bill when presented at delivery.

  • Does the QB website ever close for maintenance?

    No, our website is updated in real-time, so it never gets taken down.

  • Does QB guarantee its food?

    Most certainly, QB guarantees the freshness and quality of the food you order. In our way of looking at it, the sale is not complete until the meal is eaten and enjoyed. We realize you are ordering fresh meat, so want you to order with absolute confidence. If you have any comments, suggestions or are unsatisfied in any way please let our customer service representative know and we’ll try our best to solve the problem.

Delivery FAQs

  • Does QB offer free delivery?

    Our free delivery service is available for a minimum order of SGD$95.00. Orders under the minimum will have a $15.00 delivery fee.

Payment FAQs

  • Do I pay in full?

    Yes. On items that are estimated, the total, actual amount will be charged at the time of delivery.

  • What are my payment options?

    At this time, you may choose to pay via PAYNOW, Nets or Cash on Delivery.

Orders FAQs

  • I’ve place my order, how do I know it is confirmed?

    Self Collection:

    For self-collection, you may collect your items from our office during operations hours;
    Mon - Fri: 9am to 6pm, Sat: 9am to 1pm. Close on Public Holidays.

    For chilled meat orders: Inform the butcher of your meat choice and slicing preference.

    All other products: You may pick them up from the freezers/shelves.

    No pre-packing/items reservations are made with this order.


    A SMS will be send to you one working day prior to your delivery date with the final bill amount and estimated delivery time.

  • Are there any restrictions on holiday orders?

    Due to the inevitable rush during the holidays, orders must be placed at least three days to the day before the holiday. Otherwise QB cannot guarantee delivery.

  • Am I able to personally pick up my order from QB?

    Yes, on orders below SGD$95.00, the option to self-collect is available at Q. B. We accept NETS or cash only for self-collection orders. Our food factory premises is located at: 8 Chin Bee Crescent, Jurong, S(619893)